ProWeb-Cloud Support
Common IRS Rejection Codes & Solutions
The information in this article is up to date for tax year 2024 (taxes filed in 2025). Tax preparers frequently…How can the taxpayer communicate with me?
Inside the Customer Portal is a Chat feature where the taxpayer and tax preparer cancommunicate. When the taxpayer sends chats…How Does My Client Sign?
The Files From My Preparer Window will display the files sent from the tax preparer: To view the documents to…How Do I Send Documents to My Client to Sign?
To send signature documents to a customer’s portal, you will click the Send Tax ReturnDocuments to Customer Portal option on…How Does My Client Create and Access Their Portal?
Your client will create their portal either through a text message or an email, depending on if youput in a…Customer Portal Manual
Raven Tax Pro Web customers can now send and receive documents, including signature documents, to and from their clients using…Raven Pro: Creating and E-Filing an Amended Return
Note: State amended returns for tax years prior to 2024 prepared in RavenTax Pro Web cannot be electronically filed. Beginning…Reject Code R0000-225. This submission contains a form or schedule that is not currently supported for electronic filing.
Raven Tax Pro blocks a tax return from being electronically filed if it contains a form or schedule that the…ProWeb: Form 8862 – Information To Claim Certain Credits After Disallowance
Form 8862 is required to be filed with a taxpayer’s tax return if in a prior year the taxpayer’s claim…ProWeb: Why No EIC Calculated
Raven Pro runs a series of EIC eligibility tests in each tax return based on the information in the return.…